Support for Utility and Service Operations
Systems & User Support
Support for workstations, phones, Microsoft 365, email, shared files, printers, scanners, vendor systems, and day-to-day user needs.
Records & Payments
Technology support for billing workflows, customer records, payment-related processes, reporting, notices, documents, and customer-facing tools.
Security & Continuity
MFA, endpoint protection, patching, backups, access controls, email security, monitoring, and practical safeguards for critical business systems.
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Utilities and service providers often need support for workstations, phones, Microsoft 365, email, printers, scanners, networks, internet connectivity, billing systems, customer records, reporting, online payments, vendor systems, backups, cybersecurity, and day-to-day user support.
Yes. Streamline has developed cloud-based utility billing software that supports customer accounts, billing workflows, water meters, meter reading imports and exports, usage tracking, online customer payments, statement generation, delinquency tracking, reporting, and payment-related workflows.
Our experience includes working with meter reading systems, importing usage data, exporting files, charting water usage, identifying unusually high usage, generating customer statements, enabling customers to pay online, and helping staff manage account information more efficiently.
We also understand that many utilities and service providers depend on a mix of billing software, meter reading tools, accounting systems, spreadsheets, vendor portals, Microsoft 365, printers, phones, and shared files. That background helps us support the surrounding IT environment and improve the way those systems work together.
Yes. Streamline can help support the infrastructure behind daily operations, including workstations, servers, networks, Wi-Fi, internet connectivity, printers, scanners, VoIP phone systems, call routing, voicemail, Microsoft 365, and vendor-managed systems. We also help coordinate with internet providers, phone vendors, software vendors, and other technology providers when issues cross between systems.
Yes. Many utilities and service providers have important historical data stored in older legacy applications, databases, spreadsheets, or outdated systems. Streamline can help extract, clean, convert, report on, and preserve that data so the organization does not lose access to information it still depends on.
Yes. We can help build reports, dashboards, database tools, and structured reporting processes that make it easier to understand billing activity, account information, payments, customer records, service activity, and other operational data.
We help with practical safeguards such as multi-factor authentication, email security, endpoint protection, patching, backups, access controls, password policies, secure remote access, monitoring, and user awareness training. The goal is to protect important business information without making daily work harder than it needs to be.